General Information How to Order Shipping Return Policy Warranty & Guarantees Cancellations Engraving Contact  Us Privacy Jewelry Care Group Order Discounts About Us Mailing List

How to Order

Use our online ONLINE ORDERING FORM

Ordering Information for The Author's Attic
The Author's Attic  d/b/a deSignet International

Interested in placing an order?  US and Canadian customers placing credit card or paypal orders may use our ORDERING FORM.  Non US and Canadian customers wishing to place orders using bank drafts, cashier's checks, wire transfers or paypal should email Marie at deSignet directly:  

Email Marie

We gladly accept wire transfers, bank drafts, money orders, VISA, MasterCard and Discover (sorry NO personal checks, business checks or AMEX). If you prefer you may call our toll free number : 1-888-727-8266 with your credit card information to ensure privacy and security.

 Please note: Although we make every attempt to keep our site current, prices are subject to change without notice. All rush fees, custom items and shipping are non-returnable. Stock items are returnable within 30 days but a restocking fee does apply.

Have a question or just prefer to place your order by phone?  
Our customer service representatives are available: 
Monday thru Friday 9AM to 6PM (Eastern Time)
Saturday-  9AM to 2PM on Saturdays (Eastern Time)
Give us a call us at 888-727-8266  Extension 103 (Marie)
Or email for more information
Email: 


If you are having any trouble using our site or placing an order, please let us know.  Email or phone our customer service representatives at 888-727-8266.  We apologize for any inconvenience and thank you for your patience.

Secured by Authorize.Net Merchant Services.

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Contact Us

Questions - Comments: 
By Email:
 
The Author's Attic

By Phone: 716-773-6256  Ext. 103 (Marie)
M, T, W, F-  9AM to 6PM (Eastern Time)
Saturday-  9AM to 2PM on Saturdays (Eastern Time)

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Mailing List

Want to know when new items are available, please just send us an email. 

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Shipping

Continental United States

::Shipping will be UPS to all US states for a flat rate according to how much you spend. See chart below.
::All packages are insured and will require a signature at delivery-No Exceptions.   
::UPS delivers Monday thru Friday. Saturday delivery is available for additional fee. 
::NO Sunday deliveries. 
::You must have an address to ship UPS. 
If you are shipping to a US PO BOX, inquire when ordering about cost.   
::You will receive an email confirmation when your package ships. 

Pricing is for the Continental USA Only. All prices in US dollars.
For shipments to Alaska, Hawaii or Overseas  - please call for a quote. 
1-888-727-8266 toll free

We offer overseas and Canadian shipping.   

If the customer changes the shipping address AFTER the order is shipped 
( when in transit with UPS ) the customer is responsible for all transfer/address change fees levied by UPS. These fees range from $5 - $20 US and will be charged to their credit card by deSignet International.

Military Installations

APO & FPO can only be serviced by the United States Postal Service 
The following information is required: 
::Name and Rank
::Unit, Base, Building # and Room #
::Town, Country Zip/Postal Code
Please call for a price quote 1-888-727-8266
US postal service only offered to Military Installations & P.O. Boxes

P.O. Boxes

Must ship via US Postal Service. 
All packages are sent insured - NO EXCEPTIONS
Please call for a price quote 1-888-727-8266 toll free
US postal service only offered to Military Installations & P.O. Boxes

Shipping Cost
Prices subject to change w/o notice. 

*PLEASE READ
UPS delivers Monday thru Friday. 
Saturday deliver is at an additional fee. 
NO Sunday deliveries
ALL packages are sent insured/signature required - NO EXCEPTIONS
Pricing below is for the continental US only.

Valid 06/18/2008-Present Insured/Signature Required

Insured Value US $$	UPS Next  Day Air (Next  business day)	UPS 2nd  Day Air (2nd  business day)	UPS Ground (up to 6 business days) We  do not recommend  shipping packages valued  at $750 or higher using Ground
10 - 199	$36	$21	$10
200 - 299	$37	$22	$11
300 - 399	$37	$22	$12
400 - 499	$38	$23	$13
500 - 599	$38	$23	$13
600 - 699	$39	$25	$14
700 - 799	$39	$25	$14
800 - 899	$40	$26	$15
900 - 999	$40	$26	$15
1000 - 1199	$41	$27	$16
1200 - 1499	$42	$28	$17
1500 - 1799	$43	$28	$17
1800 - 1999	$44	$29	$18
2000 - 2999	$45	$30	$20
3000 - 3999	$46	$32	$24
4000 - 4999	$50	$36	$27
5000 - 5999	$54	$39	$30
6000+	Call	Call	Call

Canada & Overseas

Canada 
Canadian shipping is $25.00 for orders up to $500.00.  

International Shipments 
Starts at $65.00 call 1-888-727-8266 for a quote.
Customer is responsible for all taxes & duties levied by the Country of destination.

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Group Orders

Group orders can be obtained for 15% off 10 or more of same item mailing to one address. Larger quantities qualify for larger discounts.  Discount applies only to like product in like metal  (i.e.. 50 pair of sterling silver cuff links, 40 sterling pendants and 10 gold pendants qualify for 30% off in the s/s cuff links but only 20% off on the s/s pendants and only 10% off on the gold pendants).  Orders need to be phoned in. 

Questions?
 

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Metal Composition

Sterling Silver-composed of 92.5% pure silver with 7.5% copper.
14kt yellow gold-composed of 58.3% pure gold with copper, silver and zinc in the alloy.
14kt white gold-composed of 58.3% pure gold with nickel, copper and zinc in the alloy.

CAUTION: Some people experience a reaction to the alloy material, particularly copper and nickel. Sterling silver and 14kt yellow may turn certain individual's fingers black or green because of allergy or body acidity.

 Jewelry Care

Gold is easily cleaned.  Warm a little 'Fantastic' cleaner in your microwave (use only a glass container), sit the container in a safe area and add your rings.  Let the rings sit for a few minutes and then brush them gently with a clean toothbrush and rinse thoroughly in warm water.  Do not put pearls, emeralds, opals and other soft stones in this cleaner.   Sapphires, Rubies and Diamonds are safe.  'Fantastic' is similar to the chemicals found in store bought jewelry cleaner.

The use of any product containing bleach will dissolve the solder used to bond gold and silver pieces together.  When exposed to bleach your jewelry will break  Please remove all jewelry before using bleach products or wear rubber gloves.

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 Warranty and Guarantee Policies

All products manufactured by deSignet International are guaranteed to be free of defects in workmanship, are made of the finest materials and are guaranteed to be as described in their product description. All products are stamped with the material from which they are made (Sterling Silver, 10Kt, 14K).  Any product with defects will be repaired or replaced free of charge, at our discretion, and will include a refund of all shipping charges related to said repair.

All products manufactured by deSignet International are warranted for the life of the original purchaser. Normal wear of a jewelry item is to be anticipated and is not covered by said warranty.  No warranty expressed or implied is attached to gemstones.  Many jewelry companies require a regimented four or six month inspection schedule.  Because of the distance to many of our customers and the cost of shipping, we recommend that you have a general inspections done by your local jeweler.  If your local jeweler recommends service, please contact us through email or by phone (888-727-8266) so we can advise you of the appropriate course of action.  If we determine that it is necessary to see the product, you will be asked to ship the product fully insured to us for inspection.  Please call in advance and receive a Return Authorization Number.  It is important that the Return Authorization number be clearly displayed or your package may be refused!).

Note: The deSignet warranty is immediately voided if the jewelry item is serviced by a third party without written approval from deSignet.

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Return Policy

Stock Items

Products from our existing lines (stock patterns or items) are refundable less all shipping charges, foreign taxes and duties and any rush fees.

There is a restocking fee of 20% on all returned stock merchandise. Custom items are not returnable.

Note:  Items must be returned within 30 days of the original ship date in good condition.  Good condition means that the item must not show signs of wear and must not have been altered in any way (i.e. resized or re-polished).  Any item that has been engraved or resized is not returnable.   A return authorization number is required.  No returns will be accepted without a valid Return Authorization number or after 30 days from the original ship date.  Please call 888-727-8266 Extension 103 (Marie) for your RA number.  Be sure to write the Return Authorization number on the outside of your package.  Refunds are in kind (i.e. company check if paid by bank check/money order or a credit to your credit card).

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Engraving is $10.00 for block or script lettering. However if you write a novel to be engraved, it's a bit more!  Email for pricing. 

We currently process our on-line order via a secure website and use Authorize. Net processing services to verify all credit card orders.  In addition, we will not transfer, sell or divulge any information provided such as email addresses, billing addresses, names or credit card information.  All said information is only used internally to process your order.  Credit card information is purged from our database once an order is shipped.

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Yes, you may cancel your order within three business days from the time you place your order at no charge.  After three business days there will be a 20% cancellation fee.  Please keep in mind that each piece is hand made which is why a cancellation fee is necessary.

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